Frequently Asked Questions

Do I need a visa to visit India?

Yes, a visa would be needed to visit India. The type of visa would depend on the purpose of the visit. Please follow the relevant link on the Home page of this website (www.cgiperth.org)

Where can I find the details and application forms?

You can also visit the Indian Passport and Visa Services Centre (VFS Global) website – www.vfs-in-au.netExternal website that opens in a new window. for online application form and other details.

Where to submit the completed application forms?

One has to first fill the application on line as outlined at www.vfs-in-au.netExternal website that opens in a new window. and take a printout. Then residents of WA and NT would need to submit the completed visa application forms and related documents at Indian Passport and Visa Services Centre (VFS Global), at the following address:

By Post: Locked Bag 200, Perth BC WA 6849

In Person: Level 1, Room No. 22, 195 Adelaide Terrace (Good Earth Hotel), Perth WA 6004

I have problem in filling out the application form?

Please contact Indian Passport and Visa Services Centre (VFS Global) website – www.vfs-in-au.netExternal website that opens in a new window.. Their email address and Contact Centre Number are as follows:

Visa Enquiry – visainfo.inau@vfshelpline.com

Passport/Police Clearance Certificate/ India Drivers licence Enquiry – passportinfo.inau@vfshelpline.com

OCI and PIO Enquiry – ociinfo.inau@vfshelpline.com

Contact Centre Number: 1900 969 969

I experienced a problem while submitting my online application and lost internet connectivity? How do I know if my application was saved?

If your application is saved in the system and you have not been able to save your Web Reference Number, please email your Full Name and Passport Number to Visa Helpline email id (visainfo.inau@vfshelpline.com) or call 1900 969 969/02 822 399 08 on all business days between 09:00 AM to 03:30 PM AEST (premium service) with the same and VFS will assist with the necessary information.

f you have already made a payment and your Credit Card account reflects a debit of the amounts payable but have not been able to download your online payment receipt, please email the applicant/s Full Name/s and Passport Number/s to our Visa helpline email id and VFS will assist with the same. Once you have made payment, you will not be permitted to add more family member applications. Any additional applications will need to be added in as new applicants and not as part or continuation of an earlier record.

My application and passport have been submitted and it has been a while. How can I enquire about the status of my application?

Please visit website www.vfs-in-au.netExternal website that opens in a new window. and trace your application online by entering your web reference number and Date of Birth. You can also call our helpline 1900 969 969 on all business days between 09:00 AM to 03:30 PM AEST (premium service) all working days or email at visainfo.inau@vfshelpline.com

What are Consular Services?

The Consulate General of India offers consular services to Indians. Among them include attestation of documents (for e.g. Power of Attorney, affidavits, etc.); Issue of Marriage Certificate, Birth certificate (On the basis of Indian Passport), Death certificate and Life Certificate pertaining to Pensioners; OCI Miscellaneous Services (for incorporating changes in the personal particulars of an existing OCI holder on to the new OCI due to issue of new passport to the OCI holder following expiry/loss or damage of the passport, loss or damage of OCI U-Visa sticker/OCI Registration Certificate); Endorsement of new passport details on the existing PIO card; Renunciation/ Surrender of Indian Passport; Transfer of Valid and Visas from old passport to the new passport. For further details please visit the relevant section following the links on the Home Page.

Where do I submit my applications for Consular Services?

All applications for Consular Services should be submitted at the respective Consulates / High Commission. For residents in the Consular jurisdiction of WA and NT the applications can be submitted at: In person from 09:30 AM to 12:00 Noon on all business days or by Post at the below-mentioned address – Consulate General of India, Level 6, 12 St George’s Terrace, Perth WA 6000

The status shows that the passport is ready for collection. Where do I need to go for collection and which documents I am required to bring in?

The passport has to be collected from the place where the application was made i.e. the India Passport & Visa Services Centre (VFS Global Services). If you are unable to come personally to collect your passport, you may authorize someone to collect the same on your behalf as long as the person concerned has the Invoice-cum-receipt issued by VFS, and an authority letter signed by you and photo-ID of the person concerned. VFS can also return the same via courier or post for you. Additional Fees for the same will be applicable.

Passport status: The online status says that the passport is under assessment, can I expedite the process?

The Tatkal or temporary passport service is not available. The general processing time for renewal of passport is 6 to 8 weeks. However, in case of issue of Fresh Passport, the passport will be issued on the basis of receipt of Police Verification Report from the concerned police authorities in India. In that case the processing time may take longer than six to eight weeks.

How do I pay for the Visa Fees and service charges?

Visa Fees and Services charges can be paid online using an Australian issued Visa or MasterCard Credit Card or by Bank Cheque / Demand Draft / Money Order / Postal Order favouring VFS Services Australia Pty Ltd or by Cash, Credit Card and Debit Card only if the application is submitted in person at the Application centre. Surcharge is applicable for Credit and Debit Card payments.

If you post the application to VFS, payments are accepted only through Bankers Cheque / Demand Draft / Money Order / Postal Order favouring VFS Services Australia Pty Ltd. Applicants can also make their payment online using Credit Card (Visa & MasterCard only – 1.5% surcharge is applicable in addition to GST). Personal Cheques are not accepted

I applied for a visa for India but I have changed my mind about going to India. Can I claim a refund of my fees?

Should you cancel your application after completing it online but before it is submitted to VFS (Visa Facility Service Centre) for processing; only your Visa Fees will be refunded. Please allow 10 working days after cancellation of your application for your refund to be processed.

Should you change your mind about travel after your application has been processed, no fees will be refunded.

How do I know when my application is ready for collection from the India Passport & Visa Services Centre?

You can check the status of your application online, please visit the website www.vfs-in-au.net and enter your web reference number and Date of Birth. You can also call VFS helpline on 1900 960 960 on all business days between 0900 am to 03:30 pm (premium service) or emailing us on visainfo.inau@vfshelpline.com

Whom should I address my trade enquiries related to India?

You can send in your queries to us at trade@cgiperth.org. You can also call the Trade Promotion Officer at 08 92214205.

Can the Consulate help me with contact details of the prospective exporters/importers from India?

Consulate has a dedicated trade section and you can send your query to the trade section of the Consulate, which will attend to enquiry and respond.

  • http://india.gov.in, The National Portal of India : External website that opens in a new window
  • http://www.mea.gov.in, Ministry of External Affairs : External website that opens in a new window
  • http://india.gov.in/india-glance, India At a Glance : External website that opens in a new window
  • http://www.incredibleindia.org, Incredible India : External website that opens in a new window
  • http://idfoi.nic.in/ : External website that opens in a new window
  • http://iccr.gov.in/, Indian Council for Cultural Relations : External website that opens in a new window

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